Complaints

If you are not satisfied with the service you have received, please let us know. If you wish to complain, we would ask that you contact the Society at the address on the right.

 

Independent Review

If you're unhappy with our decision and wish to take it further, you can ask the Financial Ombudsman Service (FOS) to look at your complaint. This Financial Ombudsman Service is a free, independent service for resolving disputes between customers and financial institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.

You can contact the Financial Ombudsman Service in the following ways

Online: 

Email: complaint.info@financial-ombudsman.org.uk 
Website: www.financial-ombudsman.org.uk 

Call: 
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123

Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.

Write to:
The Financial Ombudsman Service
Exchange Tower
London, 
E14 9SR

Head of Risk and Compliance
Swansea Building Society
11/12 Cradock Street
Swansea
SA1 3EW

You can obtain a copy of the Society’s full complaints procedure by clicking here